To gain access to your safe deposit box you must gain entry to the vault area and unlock the multiple lock system that is set on your locker.
To open the locker
Once inside the vault area, use your unique high security key to open the locker and remove your safe deposit box. You can use the cabin to access the contents of your box in complete privacy.
When you are finished, put the box back into its locker, lock it with your unique security key and come out through the exit.
For your safety there is a 24×7 CCTV monitoring of the vault area but not of the private cabins where you will access the contents of your box giving you the privacy you need.
Lost keys or cards
If you have lost your key or biometric photo ID card then please contact our Customer Services team so that we can reissue these to you. Please read our Frequently Asked Questions (FAQ) for more information.